1 Guest1 Room
NoneCorporate Access CodeTravel Agency CodeBusiness Connect CodeGroup Code
NeuPass is access to a power-packed membership programme where members can shop, order food, book travel and a lot more, while being rewarded for it. NeuPass loyalty program rewards the member with special offers, savings, NeuCoins where members can earn and redeem their NeuCoins across multiple participating Tata Brands in this program.
NeuCoins are the reward points that member can earn and use on Tata Neu and its partner brands. Member can earn NeuCoins and use them while shopping, making hotel & flight bookings, ordering food, and so much more at Tata Neu partnered brands. 1 NeuCoin = ₹ 1.
NeuPass opens a whole new world for members, in which they can:
NeuPassrewards Members for every purchase made on Tata Neu and its partner brands. They earn minimum 4% NeuCoins on each booking made across IHCL brands when shopping, ordering food, booking travel and a lot more. Use NeuCoins across multiple brands on Tata Neu. 1 NeuCoin = ₹ 1.
Member can use their NeuCoins on an array of options including:
If a member is shopping online, they can use the NeuCoins by selecting Tata Pay as the payment method. If a Member is shopping in-store, they can inform the cashier that they would like to pay with NeuCoins.
NeuCoins can only be used on eligible spending as defined by the respective brands, and the NeuCoins with the closest expiry date will be used up first so that the Member can get the most out of member rewards.
Member can use their NeuCoins on an array of options including:
If a member is shopping online, they can use the NeuCoins by selecting Tata Pay as the payment method. If a Member is shopping in-store, they can inform the cashier that they would like to pay with NeuCoins.
NeuCoins can only be used on eligible spending as defined by the respective brands, and the NeuCoins with the closest expiry date will be used up first so that the Member can get the most out of member rewards.
NeuCoins expire 365 days after its last transaction involving an eligible earn or use of NeuCoins (even if it’s just one NeuCoin earned or used). During special promotions, Member might also earn additional NeuCoins. The expiry of these NeuCoins will be mentioned at the time of issuance.
No, NeuCoins cannot be earned or used in fractions. They are rounded off to the nearest integer. NeuCoins greater than or equal to 0.5 are rounded up while NeuCoins less than 0.5 are rounded down.
Please visit the Tata Neu app or website and look for NeuCoins balance on the Tata Neu homepage.
No, that is not required. Everyone is welcome to sign up for NeuPass. Click on the ‘LOGIN/JOIN’ button on Tata Neu Website or application to enrol.
No, it’s rewarding all the way! There are no charges whatsoever for becoming a Neu Pass member.
Yes, absolutely! NeuPass is open to everyone.
Yes, Member can certainly join NeuPass.
Member’s mobile number and a valid email address is necessary to sign up on Tata Neu. An OTP will be sent on the mobile number required to sign up / login to Tata Neu.
If the redemption transaction is successful, then NeuCoins will be deducted immediately from member’s account.
If the transaction has failed, then the corresponding NeuCoins will be refunded to the member’s account within 24 hours.
No, there is no way to reverse expired NeuCoins into the member’s account.
If member cancel its booking that Member had paid for with NeuCoins, the member will have to raise a refund request for its NeuCoins with the Tata Neu Customer Care team and/or the dedicated IHCL Customer Care team. Once approved, the redeemed NeuCoins will be automatically refunded back to the member’s account.
"Ineligible spends" are defined as follows:
“Eligible spends” or “Eligible charges” are spends made by Members on eligible room rates, room charges, food and beverages (restaurants, bars, room service and mini-bars), telecommunication, laundry, spa services, salon services, cake shop, business centre services, and purchases at the Taj Khazana chain of stores. The following are not included:
Taj InnerCircle Copper tier benefits
Taj InnerCircle Silver tier benefits
Taj InnerCircle Gold tier benefits
Taj InnerCircle Platinum tier benefits
You can start earning NeuCoins from the day they become a part of the Tata Neu program, simply by spending at participating IHCL hotels and restaurants.
*Members will earn 4 NeuCoins for every ₹100 spent net of taxes in Ginger Hotels.
Members can earn NeuCoins when they pay in Rupees or any other currency accepted by participating hotels and restaurants on eligible spends.
Discount specials
Sixt best price guarantee
Free cancellation and rebooking
Sixt 24/7 customer service
To avail of the above benefits, and the terms and conditions associated with these benefits, you can visit: https://www.tajhotels.com/en-in/tajinnercircle/tic-all-partners/sixt/ The Sixt rates on which you will be unable to earn NeuCoins are: tour operator rates, employee rates, travel agency rates, wholesaler rates, corporate rates, long term rentals (28 days or more), rentals of less than 25 EUR or equivalent in local currency.
Yes, you will earn NeuCoins on all its Qmin transactions using the Tata Neu or Qmin app. NeuCoins won't be awarded if a discount has been used.
Yes, you can pay for its Qmin order, fully or partly, using its NeuCoins. However, NeuCoins can't be used if member has availed a discount.
No, spends at Tree of Life Resorts & Hotels are not eligible to earn NeuCoins.
No, a member cannot redeem their NeuCoins at Tree of Life Resorts & Hotels.
No, a member cannot avail loyalty membership benefits and vouchers at Tree of Life Resorts & Hotels as this is non-participating brand in the loyalty program.
